Processing Time: Verification of Order, Orders sent to supplier-24 Hours. The order is sent to the shipper and processed, which depending on their workload, can take between 2-4 days, which is dependent upon the suppliers' policy. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
Shipping usually takes just a few days however we cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by us or other parties only as an estimate only.
We use the UPS, FEDEX, or USPS depending on the weight of the order. You will receive a tracking code once your order is shipped so you can track your order up until delivery.
Shipping to Hawaii, Puerto Rico, and Alaska will incur additional shipping charges. We will inform you of the additional charges after your order is received.
SHIPPING RESTRICTIONS ON WINE PRODUCTS: Some WINE products have restricted on where they can be shipped. Please refer to this supplier detail page for the list of STATES where WINE products can be shipped.
Free Shipping Offers: During The Lavender Lilac free shipping promotion, free shipping includes discounts up to 19.99.
Canadian shipping: Unfortunately, we do not have any control over what (if any) duties will be charged by Canadian Customs, therefore the customer is responsible for any possible duties at the time of delivery by Canadian Customs. Any personalized order refused by customers attempting to avoid duties charges cannot be returned for a refund. Non-personalized orders can be returned for a refund, minus the cost of shipping, duties and a 20% re-stocking fee.
Delivery time frame. All in stock items are processed (including personalization) in accordance with the processing time frame listed on the product detail page and then are shipped via the method desired. Due to factors such as unexpectedly high demand for a product, some items may take longer to process. If a situation like this arises we will notify you via email (order related email) promptly.
Insufficient address or package refusal. If your customer makes a mistake when entering their address during checkout or provides insufficient delivery information we will have to charge your store an additional delivery fee or correction fee of $15.00 for U.S. orders and $25 for Canadian orders, which will be charged to your credit card on file. Furthermore, if your customer refuses a package at the time of delivery and wants that package re-shipped we will charge your store the US Standard, US Expedited or Canada Standard rate based on the original order total to re-ship the package. This amount will be charged to your credit card on file. In both situations, you should also charge your customer for these errors.